TERMS AND CONDITIONS
Last Updated: 11/06/2025
These Terms and Conditions ("Terms") govern the use of all products, services,
and digital platforms developed or offered by 23HARMONY TECH SOCIEDAD
LIMITADA, with registered office at Carrer de Sant Rafael 56, 59, 46701 Gandia
Valencia), Spain. NIF B70708300.
Contact: contact@23-harmony.com
By using any of our services or applications, you agree to be bound by these
Terms, as well as our Privacy Policy and Cookies Policy.
1. Company Ownership and Scope
All tools, apps, and websites developed under the name of 23harmony Tech S.L.
are the exclusive property of the company, unless a separate contract explicitly
states otherwise. Some services may include branding or white-label options, but
intellectual property IP is retained by 23harmony unless otherwise agreed upon
in writing.
2. User Accounts and Access
Some of our services and applications require user registration. You are
responsible for maintaining the confidentiality of your login credentials. You agree
not to share your credentials or allow unauthorized access to your account.
If you believe your account has been compromised, please notify us immediately.
3. Use by Minors
Certain applications may be used in the context of managing minors (e.g. pet
owners, student platforms), but accounts must be registered and managed by
legal adults or guardians with full responsibility for the data and activity.
4. Services Offered
4.1 Consulting Services
We offer personalized consulting services, which may include sessions,
workshops, or audits. These services always result in a written summary and
recommendations.
We do not guarantee any specific outcome from our consulting work. Final
execution is the client's responsibility.
Clients may request the signing of a confidentiality or non-disclosure
agreement NDA before sensitive information is shared.
Cancellations 50% of the consulting fee is refunded only if the session is
canceled at least 72 hours before the scheduled time.
4.2 Tailored Tools
Custom tools or platforms are developed to meet specific client needs.
IP remains with 23harmony unless otherwise agreed in a separate contract.
Maintenance is included only while the client holds an active subscription.
Scope changes will impact timelines and pricing and must be confirmed in
writing.
We integrate third-party services (e.g. Stripe, Firebase) but are not liable for
their downtimes or failures.
4.3 Ready-to-Use Apps
We offer a range of prebuilt SaaS apps, some of which may be white-labeled
depending on the selected tier.
White-labeling may include logo upload, color themes, or UI changes,
depending on the app and subscription level.
Subscriptions Most apps use monthly billing with optional annual discounts.
Subscriptions auto-renew unless canceled through the app or by email.
We handle data protection and GDPR compliance even for white-labeled apps.
4.4 Web Creation Services
We provide fast, AI-assisted website creation for small businesses.
The base price does not include post-delivery edits. Any additional work is
quoted separately.
Hosting is mandatory and billed annually starting at €99 VAT.
Clients are not allowed to self-host to ensure security and operational
integrity.
Basic SEO is included, but clients must provide legal texts such as cookie
banners and disclaimers.
5. Payments, Refunds, and Cancellations
Payments are typically processed through Stripe or other third-party
providers.
All work completed is non-refundable.
The only refundable case is a consulting session canceled at least 72 hours in
advance, for which we will return 50% of the paid amount.
Subscriptions can be canceled by users from within the app or by contacting
us.
6. Intellectual Property and Usage Restrictions
All code, designs, and assets created by 23harmony are the property of
23harmony unless otherwise contracted.
Users may not reverse-engineer, replicate, or resell our products or services.
7. External Services and Liability
Many of our products integrate with third-party APIs and services (e.g. OpenAI,
Stripe, Firebase). We do our best to ensure functionality but cannot be held
responsible for outages, data loss, or other issues caused by third-party failures.
8. Account Termination and Data Deletion
We reserve the right to suspend or delete any user account for violations of these
terms or failure to pay for services.
Users may request deletion of their account and associated data by contacting us
at contact@23-harmony.com. Data may be retained for legal or operational
purposes.
9. Support
We offer support via email and WhatsApp during regular working hours. We aim to
reply within 24 hours.
10. Legal Jurisdiction and Dispute Resolution
These Terms are governed by Spanish law. We aim to resolve disputes amicably. If
unresolved, parties may proceed to mediation, and then to the competent courts
of Valencia, Spain.
EU users may also use the European ODR Platform to raise a complaint.
11. Language of Contract
These Terms may be published in multiple languages for convenience.
In case of discrepancies, the Spanish version will prevail for legal purposes.
12. Claseo – App-Specific Terms
1. Description of the Service
Claseo is a web-based and mobile app that helps professionals and businesses
manage their classes, appointments, and student relationships. It offers
scheduling, attendance tracking, file and note sharing, basic CRM features, and
payment integrations.
2. User Data and Responsibilities
Users may input contact information, appointment details, notes, uploaded
materials, and client data (e.g. student or customer names). The user is
responsible for ensuring that any personal data shared with Claseo complies with
applicable data protection regulations, especially if data subjects are minors.
3. Payment Integration
Claseo may include third-party payment processors (e.g. Stripe). All payment-
related data is processed securely through these providers. 23HARMONY TECH
S.L. does not store or manage sensitive payment information.
4. Data Sharing and Roles
If multiple team members or instructors use the same account or workspace, each
is responsible for respecting client confidentiality and using the data only within
the scope of the service. Data visibility settings are managed by the account
owner.
5. Data Processing and GDPR Compliance
All data is stored and processed in accordance with the Privacy Policy. Users
have the right to access, rectify, or delete data via the procedures outlined in that
document. For activities involving minors, users must ensure proper parental
consent is collected.